If you’re experiencing glitches, such as dropdowns behaving oddly, missing interface elements, or inconsistent behavior compared to coworkers, the issue is often related to your browser cache.
Clearing your cache is a common troubleshooting step that can resolve many display and functionality issues across web applications by forcing the browser to load fresh data from the server.
Note: Safari is not a supported browser. Please use Edge, Chrome, or Firefox.
Clear Your Cache
Use the table below to find instructions for your browser. Be sure to select “All time” as the time range when clearing data.
| Browser | Shortcut | Manual Steps | Help Link |
|---|---|---|---|
| Chrome | Ctrl + Shift + Delete (Windows)
Cmd + Shift + Delete (Mac) |
Menu → More Tools → Clear Browsing Data → Select “All time” → Check “Cached images and files” → Clear Data | Chrome Help |
| Firefox | Ctrl + Shift + Delete (Windows)
Cmd + Shift + Delete (Mac) |
Menu → Settings → Privacy & Security → Clear Data → Check “Cached Web Content” → Clear | Firefox Help |
| Edge | Ctrl + Shift + Delete (Windows)
Cmd + Shift + Delete (Mac) |
Menu → Settings → Privacy, Search, and Services → Clear Browsing Data → Select “All time” → Check “Cached images and files” → Clear Now | Edge Help |