Fulfillment Policy

LAST UPDATED: August 1, 2023


We want you to be completely satisfied with your purchase of our software. If you are not 100% satisfied, we offer a hassle-free refund policy to ensure your peace of mind. Please review the following guidelines for requesting a refund:

  1. Eligibility for Refund: Refunds are available for purchases made directly from our website within 30 days from the date of purchase.
  2. Contacting Support: To initiate a refund request, kindly contact our customer support team at lotspec.support@strongtie.com. We encourage you to include the order details and the reason for your refund request.
  3. Reasonable Refund Requests: We consider all refund requests on a case-by-case basis. We will provide a refund for valid reasons, such as technical issues, compatibility problems, or dissatisfaction with the software’s performance.
  4. Unreasonable Refund Requests: Refunds may be declined for reasons such as abuse of the refund policy, attempting to obtain a refund after significant use of the software, or any violation of our terms of service.
  5. Processing Time: Refunds are typically processed within 30 days from the date of approval. The refund amount will be credited to the original payment method used during the purchase.


Upon completing your purchase of our software, we aim to provide a seamless and timely delivery process. Here are the key details of our delivery policy:

  1. Digital Delivery: Our software is delivered digitally, and you will receive an email with instructions on how to access and download your purchased software. Please ensure that the email address provided during the purchase is accurate and accessible.
  2. Immediate Access: In most cases, you will gain instant access to your software after the purchase is confirmed. If, for any reason, there is a delay in the delivery process, our customer support team will promptly assist you.
  3. Technical Support: We are committed to providing excellent customer support. If you encounter any issues with accessing or downloading your software, please contact our support team at lotspec.support@strongtie.com, and we will assist you as quickly as possible.
  4. System Requirements: Before purchasing the software, please review the minimum system requirements to ensure compatibility with your device or operating system. Refunds due to compatibility issues may be subject to our refund policy.
  5. Updates and Upgrades: As part of our commitment to enhancing your experience, you will receive updates and upgrades to the software when available. These updates will be accessible to you through your user account or by following the instructions provided.

Please note that this refund and delivery policy is subject to change, and any updates will be posted on our website. By making a purchase of our software, you agree to abide by the terms and conditions outlined in this policy.

If you have any questions or concerns, feel free to reach out to our customer support team, and we will be glad to assist you.